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Returns & Exchange

From Jennymy we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase. As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

If you are not satisfied and you want to return or change this product, you can do it within 14 natural days since it is delivered. 100% Refund Guarantee!


  • Changes: The customer has the right to receive a new product depending on product availability. In case the product is not available, the customer will be refunded with a coupon or for the total amount.
  • Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
  • No refund requests will be accepted by email, chats, or any other method. To make a change or return the product, please
  • You will have to send us a clear photo of the product to prove it is in the original condition.
  • No refund requests will be accepted after 14 natural days for any reason.
  • We'll refund only to the same payment method from where the customer originally pays.
  • Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee
  • We don't refund shipping cost or customs cost

If you want to learn more about it check Return Policy